IT Support Internship - Summer 2024

Description

• Ruoff Mortgage is a full-service residential mortgage company with 70+ locations throughout Indiana, Ohio, Michigan, Kentucky, and Florida, and originates in 45 states through our online consumer direct division.
• We are committed to consistently providing a best-in-class residential mortgage experience for our customers and an enriching and fulfilling culture for our interns and employees through transparency, respect, and the highest ethical standards.
• Ongoing training support provided by our own Ruoff University
• Friendly, team-oriented work environment
• Consistently ranked in the Top 100 Mortgage Companies in America and Top Mortgage Employer lists
• Ranked among INC Magazines INC 5000 list of America's fastest growing private companies eight years in a row!
• Main sponsor of the 2017 Indy 500 winning car!
• Official Mortgage Partner of NASCAR

Responsibilities

• Investigate/troubleshoot user problems, identify sources, determine possible solutions, test and implement solutions
• Assists with Active Directory sync and cleanup, IT Help Desk tickets, Mitel Portal Directory snyc and cleanup
• Assist with imaging new laptops and equipment set up for new hires
• Performs and/or oversees software and application installation and upgrades
• Maintains records, logs, and reports of assistance
• Assist in the migration of legacy systems to cloud systems
• Gain knowledge of virtual environments, including VMware and Nutanix
• Help establish consistent documentation of IT environment
• Assist with maintaining and securing IT servers and network
• Maintains a professional image and standards consistent with company policies and procedures
• Responsible for a high level of confidentiality and security while handing personal information; verbal and/or written documentation
• Perform other tasks as requested

Qualifications

• Must be working towards Bachelor’s degree in Information Technologies, Computer Science, or related field.
• Proficient with Microsoft Office products-Excel, Word, Outlook
• Attention to detail, multi-tasking and broad communication skills are essential